• “Maddison from Banksia Solutions delivered outstanding Uptick training for our team. Her approach was clear, engaging, and highly practical, making it easy for staff to understand and confidently use the system in their day-to-day work. She tailored the training to suit the way we use Uptick, answered questions thoroughly, and ensured everyone was supported throughout the process.

    Thanks to Maddison’s expertise, our team now feels confident, efficient, and ready to maximise the benefits of Uptick. We highly recommend Maddison and Banksia Solutions to any organisation looking for professional, effective, and user-focused training.”

    — Chris Dunn,
    Operation and Service Manager
    Control Fire Protection, NSW

  • “Maddison has been instrumental in helping our Mechanical Fire company streamline and optimise our use of Uptick. Her prompt communication, deep product knowledge, and ability to explain even the most complex features made an enormous difference during our transition.

    Despite having completed all the Uptick modules and online lessons, we would have been completely lost in the initial setup stages without her guidance. As issues or questions arose, Maddison was always available, whether to provide clear explanations or to custom-tailor solutions that met the unique needs of our business.

    Her expertise, reliability, and genuine commitment to supporting our success made the entire process seamless. We are incredibly grateful for her support and cannot recommend her highly enough.”

    — Tracey Wyber, Manager
    Trackie Industries, VIC

  • “I am pleased to provide a glowing recommendation for Banksia and their ongoing support in utilising Uptick, which has significantly enhanced our business operations overall. From day one, Banksia has been proactive, knowledgeable, and deeply committed to helping us get the most out of the platform.

    Their hands-on guidance, responsiveness, and genuine interest in our success have made a remarkable difference. By helping us streamline processes, improve data accuracy, and strengthen communication across teams, Banksia has played a major role in elevating the quality and efficiency of our service delivery.

    Thanks to their continued support, our business now operates with greater clarity, organisation, and confidence. We are extremely grateful for their partnership and would highly recommend Banksia to any organisation looking to maximise the value of Uptick and drive meaningful operational improvement.”

    — Sheena, Service Manager
    A Plus Fire, NSW

  • “Maddison was instrumental in helping Civil Fire set up for success with Uptick.

    I first contacted Mads when our migration to Uptick was looming. Over two days, we built the operational backbone of our business inside Uptick: data structure, naming conventions, workflow logic, user responsibilities, and most key touchpoints in the system. She brought deep product knowledge, sharp thinking, and practical guidance to every decision we made.

    Mads helped us achieve the right setup, and that preparation proved pivotal. Our migration to Uptick was remarkably smooth, and our employees still comment on how seamless it all was.

    Mads is easy to work with. She doesn’t waste your time, and she is genuinely invested in achieving good outcomes.

    I’d recommend Banksia Solutions to any business wanting to unlock the full power of Uptick.“

    — Lara Lollback, Office Manager
    Civil Fire, NSW

  • “Working with Maddison and the team at Banksia has been nothing short of exceptional. Their expertise in Uptick, paired with a genuine commitment to understanding our business, has made an enormous difference to our operations.

    Maddison brings a rare combination of deep technical knowledge, clear communication, and a practical, solutions-focused approach. She took the time to understand how our business works, guided us through each step of the process, and delivered outcomes that have genuinely improved the way we manage our workflow.

    What we value most is the confidence Maddison gives us, knowing we have someone in our corner who is responsive, reliable, and truly invested in seeing our systems run smoothly. The quality of support and consulting we’ve received has been outstanding, and we wouldn’t hesitate to recommend Banksia to any business looking to implement or optimise Uptick.

    We’re incredibly grateful for the ongoing partnership and the positive impact it has had on our team.”

    — Sarah Newson, Manager
    Q Compliance, VIC

  • “Working with Banksia Solutions has made a huge difference to how we run our business day to day. Mads took the time to understand our existing workflows and the way our team operates, then helped us streamline our processes in Uptick.

    We now have clearer job workflows, and far less double handling. Our technicians and office team are more confident using Uptick, and onboarding new team members is much easier because everything is set up properly.

    I would highly recommend Banksia Solutions to any fire protection company wanting to get more out of Uptick and bring their operations up to a higher, more professional standard.”

    — Shila Nem, Operations Manager
    Secure Fire Protection, NSW

  • “We happily recognise and endorse that Maddison now delivers services related to Uptick via her own company Banksia Solutions. The company provides hands-on assistance to get both Uptick and accounting softwares implemented in businesses. Delivering clarity and automation in company financials is their specialty, working to ensure reporting is reflecting all data accurately. In addition Banksia has advised clients on all aspects of the Uptick platform.”

    — Jonny Davies,
    Chief Operating Officer
    Uptick HQ

  • “Maddison has been an incredible support to our company and staff.

    Maddison’s attention to detail, patience, and passion for educating our team on our current software was truly amazing.
    What we liked most about working with her was the way she made every session clear, engaging, and tailored to our team’s needs. She never rushed the process, and she made sure everyone felt confident and supported.


    We were extremely satisfied with the results because our staff walked away with a much stronger understanding of the system.”

    — Peter Fahd
    VMC Tech Fire Protection, NSW

  • “Mad's has a real talent for turning complex solutions into practical, easy-to-use systems, and her support has gone well beyond what we anticipated. Our processes are smoother, the admin load is lighter, and our staff are working more confidently. Thanks to Banksia Solutions, we’re now getting more out of Uptick than we ever have before. Partnering with Banksia Solutions has made a clear and lasting difference to our team’s efficiency.”

    — Ricci Holterman, Contract Manager
    Infinity Fire Protection, NSW

  • “Partnering with Banksia Solutions was a turning point for RPS Fire. Their expertise helped us refine our processes, strengthen compliance, and unlock new efficiencies.”

    — Laurie Johansen, CEO
    RPS Fire, QLD

  • “Mads has been amazing, nothing is ever too hard for her - she always has a solution to help.

    Finding Banksia Solutions has helped us streamline our business immensely and utilise Uptick to its full potential. It's a breath of fresh air to find someone so knowledgeable and professional.

    I cannot recommend Banksia Solutions highly enough. As I said before Mads you are amazing! .”

    — Cate Fogarty, Accountant
    Astute Fire NSW

  • “FCS have worked with Banksia in particular Maddison over many years and have always had our expectations meet. With minor process changes to full function changes, Maddison and the team have always been able to deliver on our expectations.”

    — Adam Stewart, Manager
    Fire Control Solutions, NSW